1.

What is the nature of your association with Miami-Dade County Public Schools?

An applicant

A M-DCPS employee

A walk-in customer (i.e., Investigator, Police Officer, etc.)

Other

2.

How was the quality of the service(s) provided?

Excellent

Satisfactory

Good

Unsatisfactory

3.

How helpful was the information provided by the staff member(s)?

Very helpful

Helpful

Not helpful

4.

How knowledgeable was the staff member who assisted you?

Very knowledgeable

Knowledgeable

Not knowledgeable

5.

How was your information requested?

In person

Via phone

Via fax

Via e-mail

6.

How timely was your request completed?

Very timely (0-24 hours)

Timely (25-48 hours)

Not timely (over 48 hours)

7.

How pleasant was your contact with the staff member(s)?

Very pleasant

Pleasant

Not pleasant

8.

How was the quality of your overall experience and interaction with the staff in Personnel Operations and Records?

Superior

Above average

Average

Below average

Unacceptable

9.

Is there anything the staff from Personnel Operations and Records can change to improve the quality of the services provided?